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I wanted that three month old truck to
look like it looked the day I purchased it, and the paint on the
hood of that ten year old sports car had to match the rest of
the car perfectly.
The best way to find a body repair shop is the probably the
same way you found your auto mechanic, word of mouth. Talk with
friends and work associates, ask your mechanic. Talk to your
neighbors and get their opinions. Everyone knows someone who's
had a good, or bad experience. Listen when people talk about
their cars and experiences they've had. I called the dealership
where I had purchased my truck for a referral.
When you think that you've narrowed it down to a particular
shop, check with the Better Business Bureau to see if any
complaints have been lodged. Remember that you may find they
have a few, but no business can keep everyone happy. Talk with
the shop manager if you have any questions or concerns.
Take a look around the shop. Is is kept clean? It won't be
sparkling clean due to the type of work, but you shouldn't see
dust and filth and chemicals spilled on floors.
Ask to see their work. They should have before and after
pictures of their work and will also have cars they are
currently working on. Do they have letters of recommendation? A
lot of business keep letters from happy customers.
Do they give any type of warranty? Some body shops offer a
limited warranty.
Finally, use your gut. How are they interacting with you? Are
they taking the time to answer your questions completely or do
they seem put off by them? If they seem put off, it's time to
look elsewhere.
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